Great minds think alike

We organize our sales email templates and sequences in folders. There is only a single folder-level structure inside of Hubpsot which limits our ability to keep things organized. Having a second or third level folder structure (i.e. subfolders) would help keep us much better organized.      ...read more

It would be great to have the ability to set guardrails on an email workflow (marketing) that you could set and get alerted if they hit a certain level. E.g. if the unsubscribe rate hits a cerain number. Then you get notified by email or Slack depending on your integration that there is an issue/warning with that email. That way you can action/remedy promtly without having to go in reguarly and keep checking the performance of your workflow. ...read more

Please add a feature to the Email Marketing tool where users can "find and replace" a word or phrase anywhere in their marketing emails.   Naturally, this can't work for single-sends but would be huge for automated emails. Especially for companies with hundreds of automated emails needing bulk changes to them.   It should allow users to search and replace content in the email body, subject line, or preview text.   Additionally, the ability to swap out the From Name and From Email across multiple emails would be beneficial.   ...read more

Service Hub is lacking visibility on agents available/offline status (reporting, notifications).  Would be very interesting to add Availability Status to user based properties in HubSpot.    This would open some possibilities for team activity reporting. ...read more

It would be great to have a course on best practices for maintaining high data quality in the CRM.   Particularly: - managing and flagging hard bounces, automatically unsubscribing them for marketing emails - introducing periodical data checks - etc..   ...read more

When you open a ticket profile and want to continue or start a conversation for this speicific ticket. You have to click on (the titel of the conversation) and it opens a new tab for the conversation. It would be great to just start/ continue the conversation within the ticket profile. So that you dont have to navigate to another tab.   See the image below for the current way it is implemented.     ...read more

I was wondering if the deal view tabs (see image below) could have the option to be customised to different colours in order to be grouped and found easier. When lots of deal views are open (and need to be), the name of the view can be cut off which makes it hard to find the one you're looking for easily.     ...read more

It would be very helpful to be able to at least partially personalize the Prospecting Dashboard (kind of similar to the Reporting Dashboards). This would allow customers to customize their (sales) summary. For example, overdue deals could be displayed instead of leads. ...read more

Currently, form reporting only displays the total number of form submissions by each frequency (weekly, monthly, quarterly, etc.). It would be great if we had the option to display the total number of form submissions accumulated over time. For example, if there were 10 form submissions in Q1 and 25 form submissions in Q2, the total accumulated form submissions for Q2 would display as 35.  ...read more