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  1. A/B test automated emails

    Currently, A/B testing options for email campaigns disappear when selected for automation.

    Anyway we can add this to the A/B testing capability?

    714 votes
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      42 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
    • Create a report of performance over time for automated email

      We need a way to see how automated emails are performing over time, sends, open rates, CTRs, etc. so we can audit that emails are being sent, show the impact of email optimization, and the impact of refined segmentation/worklow

      311 votes
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        29 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
      • Add CC and BCC capabilities to emails from HubSpot

        We have a need for the option to add CC and BCC to emails that are sent from HubSpot. We have two important use cases for this.

        Use case 1:
        We have a registration form set up on our website. When someone registers, they receive an automated email from us through HubSpot saying "Thank you for registering!". Since we have a lot of different people signing up, it's very important for us to follow up on that email.

        If we could add CC to me on the email that is sent out, I could pick up the conversation with the…

        296 votes
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          15 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
        • Send emails from one address, Reply to email is different

          When sending an email, it would be nice to be able to send it from one email address, but have the reply to email address be something different.

          This is especially useful if we're starting an email sales campaign from our CEO, but don't want all the out of office replies, spam sales requests, etc. to go to her.

          282 votes
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            28 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
          • Send Workflows Emails on a Specific Day of the Week

            Right now we have the option to send out workflow emails on Business Days only.

            It would also be helpful if we could send a email from a workflow on a specific day of the week (Monday, Tuesday, Wednesday, etc.) consistently.

            We could optimize the emails based on our known delivery successes, and also create new styles of campaigns, such as a weekly course like Tuesday Tips.

            280 votes
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              pending  ·  20 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
            • Include the total number of times an email has been opened

              HubSpot is already tracking and logging each time an email is opened (which can be found by exporting the CSV file).

              Would love to have a total count of how many times and email is opened by an individual available in either a column in the CSV or (ideally) on the email reports page.

              Our team uses the total number of times an email has been opened by a unique email address to know who has forwarded an email to their team (if an email has 100s of opens) or who is actually interested in the product or topic (if…

              277 votes
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                5 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
              • Forward to a friend feature for email marketing

                Add forward to a friend feature to email. When the user clicks on this link, they are taken to a form where they can enter 10 colleagues email addresses and contact details in which the email is resent to them (which looks exactly like the original email)

                260 votes
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                  28 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                • Plain text email as a selectable default option

                  The plain text version of emails is very useful for making an email blast appear as though it were sent from an individual, instead of from Hubspot. The plain template that is available does not cut it -- formatting the text is clumsy and it looks like a mass mailing.

                  Please consider making "plain text only" an email option.

                  247 votes
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                    27 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create "Smart" Subject Lines

                    Expand the "smart content" functionality to include subject lines.

                    Currently, we can only use "smart content" in the body of the email—but adding the tool to subject lines will allow us to create more customized, targeted emails and increase our open rates.

                    237 votes
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                      12 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                    • allow the export of the HTML version of HubSpot emails

                      For comarketing purposes or when an outside agency might be responsible for actually executing the send, they need the HTML version.

                      182 votes
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                        14 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add deal properties to email personalization

                        In emails you can add fields from Contacts and Companies, but not from Deals yet. Adding deal information is critical to setting up internal notifications.

                        175 votes
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                          24 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                        • Allow email throttling / staggering send times

                          Allow email marketers to set an email to throttle, or send so many per hour/timeframe. Spacing out potential site traffic makes server overload less likely.

                          162 votes
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                            13 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                          • monthly recurring emails

                            I send certain emails every month to the same group of people. I would love to have the ability within the workflows to be able to send emails every month instead of just annually.

                            The example that I have is when I sent a request for newsletter information in order to customize their monthly email newsletter that is sent to their patients.

                            128 votes
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                              14 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                            • Track/Analyze Email Marketing Replies

                              For some of our email marketing campaigns, our goal is to encourage a response/dialogue with their sales rep who is sending the email. It would be very helpful if one of the email marketing analytics we could track were replies sent to the "From Email Address". Ideally, "Out of Office Replies" would not be counted in this analytic.

                              124 votes
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                                12 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                              • Smart reporting for smart emails...

                                Improve the email report to include the different data per smart content part (there may be more than one smart block per email).
                                Including open, clicks etc

                                114 votes
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                                  7 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                • Flexible columns For email Templates

                                  This is a feature that is available for landing pages but not email templates.

                                  108 votes
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                                    4 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                  • embed form in email

                                    Allow us to embed a HubSpot form in an email

                                    102 votes
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                                      3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Multiple date formats on date property in personalization

                                      Hi HubSpot,
                                      Right now there is no way to change the date format on date properties in personalization on e-mails. The date property will always display in US format (mm/dd/yyyy). These dates can be very confusing and mislead europeans customers who are used to the dd/mm/yyyy format. Therefore, I am hoping that we get can get enough votes here and have the ability to choose multiple date formats on date properties in personalization on emails.

                                      Thanks,
                                      Christian

                                      89 votes
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                                        8 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Use a more sophisticated model to determine when a contact becomes ineligible to receive emails.

                                        Your current method marks a contact as ineligible after one bounce. Many contacts/customers have intermittent server outages, or other reasons for bouncing emails, and they do not always send the correct bounce reason back to your servers. These types of situations are often resolved quickly, and by the next time I would be sending them an email, they will receive the email with no problem. I would suggest that you should use a system that has a little more flexibility, and can work around these false negatives. Something like: More than 3 bounces in a row, or More that 2…

                                        88 votes
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                                          1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Make Designing Emails Easier with Drag and Drop Modules

                                          One of the top companies for email design makes use of REALLY SIMPLE drag and drop modules that a "MONKEY" could understand. No need to pre-design a template and then alter the content. It's all done in one simple step on only one screen. So easy. Please investigate. I miss the monkey business.

                                          88 votes
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                                            5 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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