allow callers to hold without music
When calling HubSpot support, I would like the option to hold without music (so I can work while on hold).
Hi Josh – simply ask the Support Engineer you are working with to put you on “mute” instead of hold, and they would be happy to accommodate you!
Jason Sebell commented
I find the on hold music infuriating, particularly with it changing to incredibly different styles of music between recorded messages. I'd much prefer to have it be quiet until someone is on the line, ready to offer support.