Great minds think alike

Add the ability to sort timeline activity Newest to Oldest and Oldest to Newest.   ...read more

Currently (April 2024), it is possible to add code snippets only to selected KB articles. It is not possible to add the same code to all articles at the same time. Code added to "all pages"  won't be applied to the knowledge base pages. ...read more

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Since everyone is looking to move from conversation inbox to Help Desk, I think it would be better if you add the button Compose to send emails directly outside without creating a ticket first. ...read more

I work as a GTM Manager, and i could sure use a tool to analyse how my sales email template they are performing, seperately from a sequence. It does allow me to analyse the templates ive created but it would let me customise the filters to see which email were opened between certain % value. Or lets say i need email template that was used for than 2000 times, and i want to exclude templates that were only 5 times to avoid data descrepency - current hubspot doesnt have a functionality to do that. Can we do something about that? As you can see in the image attached, there are no filter options. ...read more

I would like the ability to create a shortcut to be placed in the top area of the new UI.   The new beta UI leaves a bit of empty space in the header and for me, who jump around to different departments/customers/tickets multiple times almost every minute, it would be grand if you were able to pin objects (ticket view/deals/dashboards) to the space right of the search bar for easy and fast access. Preferably you'd be able to pin a shortcut to a specific view, for example "My open tickets".   I work in customer support and I check older tickets, company information etc. all the time, and I work closely with our project coordinators and other teams in their own tickets. Anything to save a click or two would make me more effective in my area.   ...read more

Description: Implement a feature allowing for the customization of meta and title tags on author pages to accommodate varying lengths and strategic content, instead of being restricted to a fixed format.   Possible Actions: Enable variable length settings for meta descriptions to ensure they can be concise when necessary or detailed for complexity, adjusting dynamically to the content's needs. Allow title tags to include essential keywords or phrases that reflect the current focus areas or expertise of the authors, regardless of their length. Why: The current limitation is that meta descriptions and title tags on author pages are static and confined to a one-size-fits-all model, which isn't always effective. This restricts our ability to:   Optimize for Search Engines: A fixed-length meta description may not always use the optimal number of characters necessary to rank well in search engines or to entice clicks from potential readers. Reduce Inefficiency: Without the ability to dynamically customize meta and title tags, much manual intervention is required to keep these elements relevant, leading to inefficiencies and missed opportunities.   Customizing meta and title tags dynamically on author pages can help overcome the limitations of traditional SEO and make it more flexible and targeted. This approach will ensure that the metadata is concise and effective, which will improve the visibility and appeal of author pages in search engine results. ...read more

As you provide a feature in Dashboard (shown in screenshot) to add external content(link), it would be helpful to receive that customization in the middle column card of contacts/company/deals/tickets    ...read more

Frequently I have to identify the Automations that are triggered by form submissions.  It would be really helpful in completing this work if the list view for Forms has a "Used In" column similar to the one we have for properties.  This should include Workflows that are triggered by the form submisison as well as Lists and Views that use the form submission as filter criteria.    This would also help identify any assets that might be impacted by editing or deleting a form. ...read more